Cancellation Policy

An order can be cancelled at no charge at any point before it enters fulfilment. Email orders@rsrch.bio with your order number.

Once an order has been packed or a shipping label has been generated, it cannot be cancelled. If the shipment arrives damaged, incomplete, or incorrect, it is handled under the Refund and Return Policy.

We may cancel an order at our discretion, including where we believe the products are intended for human consumption, where stock is unavailable, or where a pricing or offer error is identified. Where we cancel an order that has been paid, the full amount is refunded to the original payment method.

Email orders@rsrch.bio with your order number to request a cancellation.